About Taylor

As a strategic, passionate business woman, Taylor Casey has provided advisory services across several industries, including healthcare, finance, and education. Casey’s passion for business, people, and operations—and her commitment to serving as an executive coach for a number of C-Suite healthcare leaders across the country, as well as a mentor to several rising People Operations professionals who mirror her hunger for business and people—has enabled her to quickly climb the ranks in the healthcare industry as a trusted People Operations leader.

Casey served as the Chief People & Talent Officer at Transformative Healthcare, one of the largest private EMS agencies in the Country. Casey oversaw the operation for over 2,000 team members. Previously, she was Chief People Officer at Call9, a technology-enabled healthcare service that delivers immediate care to patients in skilled nursing facilities. She joined the senior leadership team at Call9 in 2018 as the Head of People Operations after serving in a consulting role since 2016.

Casey earned a B.S. in Human Resources Management from Salem State University. Recognizing the importance of being a strategic partner and advisor to the CEOs she works with, she obtained her M.B.A. in Leadership. She also holds a Diversity, Equity, and Inclusion certificate from Cornell. She maintains both her Senior Professional Human Resources certification (SPHR) and SHRM-CP. Her tactical approach, passion, and innate leadership ability and experience enable her to successfully lead organizations into the future.

About John

John Casey is a transformative leader with over a decade of experience driving operational excellence and business growth, most recently at two of the largest healthcare organizations in the Northeast. His career is marked by his ability to translate strategic vision into reality, guiding organizations through complex challenges and fostering innovation in the ever-evolving healthcare industry.

Casey’s leadership is defined by his commitment to a people-first approach, ensuring that the well-being and development of his teams are always prioritized. He has successfully designed and implemented a leadership succession program that not only nurtures future leaders but also strengthens organizational resilience and continuity. This program has been a cornerstone of his strategy to create sustainable growth and long-term success.

In addition to his leadership development initiatives, Casey has excelled in operational optimization, driving efficiency and enhancing performance across the organizations he has served. His ability to streamline processes, improve patient outcomes, and increase profitability has been pivotal in maintaining a competitive edge in the healthcare sector.

Casey has played a key role in supporting several mergers and acquisitions (M&A) activities while driving holistic organizational improvement. His strategic insights have facilitated smooth transitions during M&A, but his real strength lies in harnessing these opportunities to further integrate and optimize operations, ultimately contributing to the overall success of the organization.

With a passion for innovation, a deep understanding of healthcare dynamics, and a commitment to excellence, Casey continues to shape the future of the healthcare industry. His extensive experience and strategic leadership make him a valuable asset to any organization seeking to thrive in a competitive landscape.

About Tyler

Tyler Richards, MPH has a diverse work experience spanning various industries. Starting in 2013, Tyler worked as a Manager at Enterprise Rent-A-Car until 2015. In 2016, Tyler took on the role of Strategy Consultant at Edward Davis, LLC until 2018. During this time, Tyler also began working as an Advanced EMT at Fallon Ambulance Service, eventually becoming a Field Training Officer in 2018. In 2018, Tyler joined Transformative Healthcare as a Program Coordinator, later transitioning to Manager of Special Projects and Programs and finally as an Operations Executive until 2023.

Tyler Richards, MPH holds a Bachelor of Arts (B.A.) degree from Curry College and a Master of Public Health (MPH) degree from Southern New Hampshire University. In addition, Tyler has obtained several certifications, including Human Subjects Research: Social & Behavioral Research from CITI Program, Tactical Emergency Casualty Care (TECC) from the National Association of Emergency Medical Technicians, Principles of Ethics and Personal Leadership Instructor from the National Association of Emergency Medical Technicians, and Advanced Emergency Medical Technician (AEMT) from both the National Registry of Emergency Medical Technicians and the Massachusetts Department of Public Health.